News & articles

Journal

Product updates, field lessons, and technology deep dives from the Netorigo team.

communityEN

Community: what problem it solves

Three vendors (forum + help center + Slack) cost ~€18k/year per tenant. The Community module collapses all three into one tenant-aware, in-house surface.

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communityEN

Moderation: AI-first, human-final

Spam + policy + tone classifiers in sub-500ms, auto-allow >0.85, auto-flag <0.6, human queue in between. Target: 92% auto, 8% human, 0 false-allows.

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logisticsEN

Cycle counting rollout

From 91.4% to 98.7% stock accuracy in 9 weeks. ABC categorisation, variance thresholds, and why the warehouse team hated it for 3 weeks.

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communityEN

Gamification: smart or dumb

Not badges-for-volume but peer-marked Helpful Answer + 3 monthly thank-you tokens. No streak counters, level-ups, daily-login bonuses. B2B isn't consumer.

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logisticsEN

RMA: reverse logistics flow

Self-service portal, pre-paid label, receiving inspection, refund/exchange. The hardest part is the cross-warehouse return: which warehouse keeps the unit?

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communityEN

Privacy-first user profiles

Default-private profiles, per-post opt-in for cross-company visibility. Separate GDPR consent for community. 5 fields stored, 7 deliberately omitted.

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logisticsEN

Carrier performance measurement

On-time rate, exception rate, damage claim, COD-settlement lag. An alert one March morning paused a carrier for 6 days while they fixed a depot.

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